{"id":102422,"date":"2026-05-02T09:28:05","date_gmt":"2026-05-02T08:28:05","guid":{"rendered":"https:\/\/univga.org\/courses\/certificat-professionnel-en-direction-dhotel-excellence-de-service\/"},"modified":"2026-05-02T09:28:05","modified_gmt":"2026-05-02T08:28:05","slug":"professional-certificate-in-hotel-management-service-excellence","status":"publish","type":"courses","link":"https:\/\/univga.org\/en\/courses\/certificat-professionnel-en-direction-dhotel-excellence-de-service\/","title":{"rendered":"Professional Certificate in Hotel Management &amp; Service Excellence"},"content":{"rendered":"<p>Driven by the rise of regional hubs, open skies, and the growth of the middle class, African tourism is experiencing unprecedented acceleration. To convert this potential into value, Hospitality &amp; Accommodation must ensure a <strong>flawless quality of service<\/strong>, a <strong>memorable customer experience<\/strong> and one <strong>sustainable hospitality<\/strong> throughout the traveler journey. From Marrakech to Kigali, from Libreville to Cape Town, competitiveness hinges on alignment with <strong>international standards<\/strong>, mastery of performance indicators, and daily operational excellence. International groups, eco-lodges, and public actors are seeking managers capable of orchestrating operations, finance, talent, and digital, while honoring the authenticity of African hospitality and sustainability requirements.<\/p>\n<p>The UNIVGA Professional Certificate is a training program <strong>100% online, asynchronous<\/strong>, designed for professionals: 5 to 8 hours per week, real case studies of hotels and African destinations (Marrakech, Cape Town, Kigali, Libreville, Diani, Saly), job simulations, templates, and ready-to-use tools. The program is strictly aligned with <strong>AHLEI \/ Forbes Travel Guide \/ UNWTO<\/strong> and also incorporates <strong>IATA, HACCP Codex Alimentarius, GSTC, and ISO 21401<\/strong> to cover operations, food safety, distribution, revenue management, and sustainability. Each module results in deliverables immediately applicable in hotels, restaurants, spas, receptive travel agencies, eco-lodges, or tourism administrations, to equip teams and impact performance without delay.<\/p>\n<p>Designed for career advancement, this certificate enhances your ability to manage an establishment, structure departments, optimize a <strong>P&amp;L USALI<\/strong>, develop the <strong>RevPAR<\/strong> and the margin, and deploy <strong>world-class service standards.<\/strong> It opens up perspectives towards roles in. <strong>Hotel manager<\/strong>, <strong>F&amp;B Manager<\/strong>, <strong>head chef<\/strong>, <strong>Ma\u00eetre d'h\u00f4tel<\/strong>, <strong>Revenue Manager<\/strong>, <strong>Tour operator<\/strong>, <strong>Expert guide<\/strong>, <strong>MICE organizer<\/strong>, <strong>Wedding planner<\/strong>, <strong>Hotel E-marketer<\/strong> or <strong>Sustainability Manager<\/strong>Recognized for its pragmatism, the UNIVGA Professional Certificate enhances your profile with international groups (Accor, Marriott, Radisson), receptive agencies, eco-lodges, and tourism ministries, as well as organizations promoting CEMAC and CEEAC, in line with the sector's professionalization priorities.<\/p>","protected":false},"excerpt":{"rendered":"<p>Devenez un dirigeant h\u00f4telier op\u00e9rationnel en Afrique et \u00e0 l\u2019international. Certifiant UNIVGA align\u00e9 AHLEI \/ Forbes Travel Guide \/ OMT, il consolide vos comp\u00e9tences en op\u00e9rations, finance, F&#038;B, RH et revenue management pour acc\u00e9l\u00e9rer votre carri\u00e8re.<\/p>","protected":false},"author":1,"featured_media":0,"template":"","course-category":[1942],"course-tag":[],"class_list":["post-102422","courses","type-courses","status-publish","hentry","course-category-departement-tourisme-hotellerie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Certificat Professionnel en Direction d\u2019H\u00f4tel &amp; Excellence de Service - UNIVGA<\/title>\n<meta name=\"description\" content=\"Devenez un dirigeant h\u00f4telier op\u00e9rationnel en Afrique et \u00e0 l\u2019international. 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