{"id":102830,"date":"2026-05-02T10:30:32","date_gmt":"2026-05-02T09:30:32","guid":{"rendered":"https:\/\/univga.org\/courses\/certificat-professionnel-en-hospitalite-de-luxe-et-service-premium\/"},"modified":"2026-05-02T10:30:32","modified_gmt":"2026-05-02T09:30:32","slug":"professional-certificate-in-luxury-hospitality-and-premium-service","status":"publish","type":"courses","link":"https:\/\/univga.org\/en\/courses\/certificat-professionnel-en-hospitalite-de-luxe-et-service-premium\/","title":{"rendered":"Professional Certificate in Luxury Hospitality and Premium Service"},"content":{"rendered":"<p>Driven by the rise of African tourist hubs (Marrakech, Cape Town, Kigali, Libreville, Diani, Saly) and the ongoing air travel expansion, the hospitality sector is a driver of jobs and value. In this context, mastery of luxury hospitality becomes strategic for the attractiveness of destinations and the competitiveness of establishments. The field requires impeccable service quality, memorable experiences, and responsible operations (eco-lodges, parks, safaris, wellness) to attract a demanding international clientele and a burgeoning African middle class. Professionalizing teams on 5* standards and sustainability is now critical to capture MICE, high-end leisure, and UHNWI markets.<strong>(5\u20138 h\/week) and hotels, restaurants, eco-lodges, and African destinations. You will practice in<\/strong> (front-office, F&amp;B, butler, concierge, sommelier, spa), mystery audits, and storytelling workshops. The curriculum strictly aligns with <strong>Sustainable Tourism &amp; Strategy<\/strong> Forbes Travel Guide \/ LQA \/ Leading Hotels. The tools, checklists, and frameworks are immediately applicable in hotels, restaurants, travel agencies, eco-lodges, or tourism administration, with a focus on Africa (operations in protected areas, premium supply chain, security, multicultural customer experience). <strong>At the end, you will be positioned to evolve into high-responsibility roles:<\/strong> enhances your profile with international groups (Accor, Marriott, Radisson), receptive agencies and DMCs, premium eco-lodges, tourism ministries, and regional promotion organizations (CEMAC\/CEEAC). You will have the skills, standards, and tools to deliver a<\/p>\n<p>The UNIVGA method combines training <strong>100% online, asynchronous<\/strong> constant, profitable, and sustainable premium service, and to elevate your establishment to the level of the best international references. <strong>real case studies<\/strong> Become a 5* service reference in Africa through luxury codes and Forbes Travel Guide\/LQA\/Leading Hotels audits. Certifying UNIVGA, this program professionalizes executives and talents to lead, sell, and retain in hospitality-restoration-tourism, from luxury hotels to premium lodges. <strong>job simulations<\/strong> Sustainable operations and accommodations according to GSTC and ISO 21401 <strong>Welcoming according to Forbes\/LQA codes and creating a 5* first impression<\/strong>, and integrates the repositories <strong>OMT\/UNWTO<\/strong>, <strong>IATA<\/strong>, <strong>Alhei<\/strong>, <strong>HACCP<\/strong>, <strong>GSTC<\/strong>Serving with precision in F&amp;B, bar, and spa, mastering luxury rituals<\/p>\n<p>Retaining through personalization, CRM, and memorable signature gestures <strong>Hotel manager<\/strong>, <strong>F&amp;B Manager<\/strong>, <strong>head chef<\/strong>, <strong>Ma\u00eetre d'h\u00f4tel<\/strong>, <strong>Revenue Manager<\/strong>, <strong>Tour operator<\/strong>, <strong>Expert guide<\/strong>, <strong>MICE organizer<\/strong>, <strong>Wedding planner<\/strong>, <strong>Hotel E-marketer<\/strong>, <strong>Sustainability Manager<\/strong>. The <strong>Professional Certificate UNIVGA<\/strong> Selling, upselling, and cross-selling without pressure, respecting ethics <strong>Optimizing revenues and channels (OTA, GDS, direct) for a superior GOP<\/strong> Guiding and coaching teams towards 5* excellence and consistency<\/p>","protected":false},"excerpt":{"rendered":"<p>Certifying and auditing quality standards, hygiene HACCP, and LQA<\/p>","protected":false},"author":1,"featured_media":0,"template":"","course-category":[1942],"course-tag":[],"class_list":["post-102830","courses","type-courses","status-publish","hentry","course-category-departement-tourisme-hotellerie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Certificat Professionnel en Hospitalit\u00e9 de Luxe et Service Premium - UNIVGA<\/title>\n<meta name=\"description\" content=\"Devenez r\u00e9f\u00e9rent du service 5* en Afrique gr\u00e2ce aux codes du luxe et aux audits Forbes Travel Guide\/LQA\/Leading Hotels. Certifiant UNIVGA, ce parcours prof\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/univga.org\/en\/courses\/professional-certificate-in-luxury-hospitality-and-premium-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Certificat Professionnel en Hospitalit\u00e9 de Luxe et Service Premium\" \/>\n<meta property=\"og:description\" content=\"Devenez r\u00e9f\u00e9rent du service 5* en Afrique gr\u00e2ce aux codes du luxe et aux audits Forbes Travel Guide\/LQA\/Leading Hotels. 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