{"id":132771,"date":"2026-05-21T06:29:15","date_gmt":"2026-05-21T05:29:15","guid":{"rendered":"https:\/\/univga.org\/courses\/qualite-dans-les-services-publics-et-collectivites-africaines\/"},"modified":"2026-05-21T06:29:15","modified_gmt":"2026-05-21T05:29:15","slug":"quality-in-public-services-and-african-communities","status":"publish","type":"courses","link":"https:\/\/univga.org\/en\/courses\/qualite-dans-les-services-publics-et-collectivites-africaines\/","title":{"rendered":"Quality in African Public Services and Local Authorities"},"content":{"rendered":"<p>This professional certificate equips actors in the African public service to structure and manage quality in a context of budgetary constraints, equity of access requirements, and risk management. Based on the principles of ISO 9001, 14001, and 45001, supplemented by ISO 31000, ISO 19011, and ISO 26000, you will learn to frame processes, define service commitments, and organize continuous improvement in administration, communities, or public institutions. The articulation with the Gabonese Labor Code, the prescriptions of the DGEPN, the CNAMGS rules, the ILO conventions, and the expectations of donors (IFC\/SFI Performance Standards, GRI, GHG Protocol) is explained to ensure compliance and accountability. The method <strong>UNIVGA<\/strong> is <strong>100% Online<\/strong>, <strong>asynchronous<\/strong> and fully <strong>written<\/strong> courses and resources available at any time, written case studies and self-assessment quizzes. The student progresses freely, at their own pace, with pedagogical support on demand, with the only constraint of completing the program within three calendar months.<\/p>\n<p>By the end, you will be able to build an operational system for public services and local authorities, establish a quality charter with measurable commitments, conduct internal audits and management reviews, and implement mechanisms for listening to and satisfying users. You will know how to produce the expected deliverables (policy, process and risk mapping, procedures, dashboards, action plans) and align your practices with ISO 9001\/14001\/45001\/22000, ISO 19011, ISO 31000, and ISO 26000 standards, while integrating local and international requirements (ILO, DGEPN, CNAMGS, IFC\/SFI, GRI, GHG Protocol). This positioning immediately enhances your employability in roles such as QHSE Manager, Internal Auditor, HSE Preventer, or Quality Officer in health and education establishments. <strong>, in compliance and risk prevention, with a clear articulation to the standards. This certificate opens access to responsibilities as QHSE Manager, Internal Auditor, HSE Preventer, Environmental and Social Coordinator, while facilitating dialogue with donors, authorities, and stakeholders. The UNIVGA Professional Certificate certifies operational mastery immediately deployable on-site or at headquarters, in a logic of continuous compliance and sustainable performance.<\/strong> certifies skills that can be directly mobilized to modernize public governance, secure compliance, and sustainably improve service performance for the benefit of users. <strong>Professional Certificate UNIVGA<\/strong> Master the quality of African public services to ensure reliable processes, reduce risks, and satisfy users. Apply ISO standards and Gabonese requirements to manage audits, commitment charters, and indicators, and secure your operational QHSE decisions quickly.<\/p>","protected":false},"excerpt":{"rendered":"<p>Design a quality system tailored to public services<\/p>","protected":false},"author":1,"featured_media":88232,"template":"","course-category":[1958,1959],"course-tag":[],"class_list":["post-132771","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-departement-qhse","course-category-ecole-qhse-univga"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qualit\u00e9 dans les services publics et collectivit\u00e9s africaines - UNIVGA<\/title>\n<meta name=\"description\" content=\"Ma\u00eetrisez la qualit\u00e9 des services publics africains pour fiabiliser les processus, r\u00e9duire les risques et satisfaire les usagers. 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