{"id":132771,"date":"2026-05-21T06:29:15","date_gmt":"2026-05-21T05:29:15","guid":{"rendered":"https:\/\/univga.org\/courses\/qualite-dans-les-services-publics-et-collectivites-africaines\/"},"modified":"2026-05-21T06:29:15","modified_gmt":"2026-05-21T05:29:15","slug":"qualite-dans-les-services-publics-et-collectivites-africaines","status":"publish","type":"courses","link":"https:\/\/univga.org\/en\/courses\/qualite-dans-les-services-publics-et-collectivites-africaines\/","title":{"rendered":"Quality in African Public Services and Local Authorities"},"content":{"rendered":"<p>Ce certificat professionnel outille les acteurs du service public africain pour structurer et piloter la qualit\u00e9 dans un contexte de contraintes budg\u00e9taires, d\u2019exigences d\u2019\u00e9quit\u00e9 d\u2019acc\u00e8s et de ma\u00eetrise des risques. En s\u2019appuyant sur les principes ISO 9001, 14001 et 45001, compl\u00e9t\u00e9s par ISO 31000, ISO 19011 et ISO 26000, vous apprendrez \u00e0 cadrer les processus, d\u00e9finir les engagements de service et organiser l\u2019am\u00e9lioration continue en administration, collectivit\u00e9 ou \u00e9tablissement public. L\u2019articulation avec le Code du travail gabonais, les prescriptions de la DGEPN, les r\u00e8gles CNAMGS, les conventions de l\u2019OIT et les attentes des bailleurs (Normes de performance IFC\/SFI, GRI, GHG Protocol) est explicit\u00e9e pour assurer la conformit\u00e9 et la redevabilit\u00e9. La m\u00e9thode <strong>UNIVGA<\/strong> is <strong>100% Online<\/strong>, <strong>asynchronous<\/strong> et enti\u00e8rement <strong>\u00e9crite<\/strong> : cours et fiches consultables \u00e0 tout moment, \u00e9tudes de cas r\u00e9dig\u00e9es et quiz d\u2019auto-\u00e9valuation. L\u2019\u00e9tudiant progresse librement, \u00e0 son rythme, avec un accompagnement p\u00e9dagogique \u00e0 la demande, dans la seule contrainte d\u2019achever le programme en trois mois calendaires.<\/p>\n<p>\u00c0 l\u2019issue, vous serez en capacit\u00e9 de b\u00e2tir un syst\u00e8me <strong>, in compliance and risk prevention, with a clear articulation to the standards. This certificate opens access to responsibilities as QHSE Manager, Internal Auditor, HSE Preventer, Environmental and Social Coordinator, while facilitating dialogue with donors, authorities, and stakeholders. The UNIVGA Professional Certificate certifies operational mastery immediately deployable on-site or at headquarters, in a logic of continuous compliance and sustainable performance.<\/strong> op\u00e9rationnel pour les services publics et collectivit\u00e9s, d\u2019\u00e9tablir une charte qualit\u00e9 assortie d\u2019engagements mesurables, de conduire les audits internes et les revues de direction, et de mettre en place des dispositifs d\u2019\u00e9coute et de satisfaction des usagers. Vous saurez produire les livrables attendus (politique, cartographie des processus et des risques, proc\u00e9dures, tableaux de bord, plans d\u2019actions) et aligner vos pratiques sur les r\u00e9f\u00e9rentiels ISO 9001\/14001\/45001\/22000, ISO 19011, ISO 31000 et ISO 26000, tout en int\u00e9grant les exigences locales et internationales (OIT, DGEPN, CNAMGS, IFC\/SFI, GRI, GHG Protocol). Ce positionnement renforce imm\u00e9diatement votre employabilit\u00e9 sur des fonctions de Responsable QHSE, Auditeur interne, Pr\u00e9venteur HSE ou cadre qualit\u00e9 en \u00e9tablissement de sant\u00e9 et d\u2019\u00e9ducation. Le <strong>Professional Certificate UNIVGA<\/strong> atteste de comp\u00e9tences directement mobilisables pour moderniser la gouvernance publique, s\u00e9curiser la conformit\u00e9 et am\u00e9liorer durablement la performance de service au b\u00e9n\u00e9fice des usagers.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ma\u00eetrisez la qualit\u00e9 des services publics africains pour fiabiliser les processus, r\u00e9duire les risques et satisfaire les usagers. Appliquez les r\u00e9f\u00e9rentiels ISO et exigences gabonaises pour piloter audits, chartes d\u2019engagement et indicateurs, et s\u00e9curiser vos d\u00e9cisions QHSE op\u00e9rationnelles rapidement.<\/p>","protected":false},"author":1,"featured_media":88232,"template":"","course-category":[1958,1959],"course-tag":[],"class_list":["post-132771","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-departement-qhse","course-category-ecole-qhse-univga"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qualit\u00e9 dans les services publics et collectivit\u00e9s africaines - UNIVGA<\/title>\n<meta name=\"description\" content=\"Ma\u00eetrisez la qualit\u00e9 des services publics africains pour fiabiliser les processus, r\u00e9duire les risques et satisfaire les usagers. 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