{"id":164495,"date":"2026-10-29T07:32:46","date_gmt":"2026-10-29T06:32:46","guid":{"rendered":"https:\/\/univga.org\/shiji-meridian-experiences-donnees-hotellerie\/"},"modified":"2026-10-29T07:32:46","modified_gmt":"2026-10-29T06:32:46","slug":"shiji-meridian-experiences-hotel-data","status":"publish","type":"post","link":"https:\/\/univga.org\/en\/shiji-meridian-experiences-donnees-hotellerie\/","title":{"rendered":"Shiji launches Meridian Experiences: the hotel facing data"},"content":{"rendered":"<div class=\"veille-intro\">\n<p>On October 27, 2026, Shiji announced from Berlin the global launch of Meridian Experiences, a cloud solution, meaning hosted online, aimed at hotels and resorts. It is used to manage off-room activities: spa, golf, wellness, excursions, rentals, leisure, and payments related to the stay.<\/p>\n<p>The issue goes beyond IT comfort. When a hotel connects room, restaurant, nature outing, transfer, and payment to a single customer profile, it improves service but also concentrates sensitive data. In Libreville, for a lodging manager or a receptive agency, one question becomes central: who retains control over the entire stay?<\/p>\n<\/div>\n<aside class=\"veille-oneminute\">\n<p class=\"veille-oneminute__label\">What to remember in 1 minute<\/p>\n<ul>\n<li>According to Shiji, Meridian Experiences was globally launched on October 27, 2026, to manage off-room hotel experiences.<\/li>\n<li>The tool combines reservations, inventories, schedules, payments, commissions, customer profiles, and stay itineraries.<\/li>\n<li>Shiji presents this launch as official and global, not as a test. The company claims to already serve hotels and resorts, but this remains internal data.<\/li>\n<li>According to Shiji, its solutions equip over 91,000 hotels and the company has more than 5,000 employees. These figures come from its press release.<\/li>\n<\/ul>\n<\/aside>\n<h2>What is it, concretely?<\/h2>\n<p>For a student in hotel management, the topic resembles a business that stops tracking its sales in several separate notebooks. Previously, a hotel might have the room in one software, the massage in another, the excursion in a spreadsheet, and then the payment in a separate cash register. With Meridian Experiences, Shiji aims to connect these elements to a single customer journey: booking, schedule, available resource, payment, commission, and service preference.<\/p>\n<p>What changes is not just the tool. The hotel thinks of itself as a platform for experiences, not just as a seller of overnight stays. Shiji's product page highlights 49 countries and more, 14 languages, and 24 years of customer service. These are internal company data, useful for situating the offer, but should not be confused with an independent audit.<\/p>\n<h2>Concrete case: what to do and what not to do<\/h2>\n<aside class=\"veille-case-study\">\n<p class=\"veille-case-study__badge\">Fictional educational case<\/p>\n<p class=\"veille-case-study__intro\">Baie Verte Lodge, in Libreville, welcomes business travelers during the week and leisure visitors on weekends. The establishment sells rooms, mangrove outings, group dinners, airport transfers, and guided tours. Reservations circulate between WhatsApp, Excel, the reception, the restaurant, and external providers.<\/p>\n<p class=\"veille-case-study__intro\">The temptation would be to immediately purchase an all-in-one platform. What is first lacking: a mapping of customer data, internal responsibilities, consent rules, billing processes, and written agreements with guides or transporters. In Gabon, law n\u00b0025\/2023 regulates the collection, processing, storage, and use of personal data, and creates the Authority for the Protection of Personal Data and Privacy (APDPVP).<\/p>\n<div class=\"veille-case-study__grid\">\n<div class=\"veille-case-study__col veille-case-study__col--do\">\n<p class=\"veille-case-study__label\">What can be done<\/p>\n<ul>\n<li>List all services sold off-room: excursions, dining, spa, transfers, rooms, and nature activities.<\/li>\n<li>Name, for each service, the person who collects, validates, processes, and retains the information.<\/li>\n<li>Designate a master system for customer identity, dates, payments, preferences, and authorizations.<\/li>\n<li>Plan for a degraded mode if the Internet or software becomes unavailable during an arrival or excursion.<\/li>\n<li>Train reception, dining, guides, and accounting on the same data entry and confidentiality rules.<\/li>\n<\/ul>\n<\/div>\n<div class=\"veille-case-study__col veille-case-study__col--dont\">\n<p class=\"veille-case-study__label\">What not to do<\/p>\n<ul>\n<li>Import all WhatsApp or Excel history without checking consent and purpose of use.<\/li>\n<li>Confuse useful customer profile for service and permanent commercial surveillance.<\/li>\n<li>Allow a supplier to solely manage access rights to sensitive data.<\/li>\n<li>Promise a seamless experience if field teams do not have a common procedure.<\/li>\n<li>Purchase technology before defining responsibilities between hotel, agency, providers, and platform.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/aside>\n<h2>Questions to Ask Before Acting<\/h2>\n<ul>\n<li>When the hotel connects rooms, spa, dining, excursions, and payments, who becomes responsible for the quality, confidentiality, and commercial use of stay data?<\/li>\n<li>Are the data necessary for service, such as booking, payment, and schedule, separated from optional marketing data?<\/li>\n<li>What system prevails if the reception, restaurant, excursion, and accounting display different information?<\/li>\n<li>Do guides, drivers, spas, or partner agencies have written rules regarding access to customer data?<\/li>\n<li>Does the customer simply understand what data is collected, why, and for how long?<\/li>\n<li>What happens if the Internet connection drops during an arrival, a field outing, or a payment?<\/li>\n<li>Were the teams trained before the launch, or only informed after the software purchase?<\/li>\n<\/ul>\n<h2>UNIVGA Viewpoint<\/h2>\n<aside class=\"veille-univga-voice\">\n<p>The event is clear: Shiji is pushing the hospitality industry towards unified stay management. Its official sources describe a tool capable of linking experiences, payments, planning, inventory, and customer profiles. They also claim a presence in over 91,000 hotels, with more than 5,000 employees. These figures give an idea of the industrial ambition, but they are still communicated by the company itself.<\/p>\n<p>For Gabon and Francophone Africa, the interest is real. A lodge, an urban hotel, or a receptive agency can better sell a complete stay: room, meals, transport, ecotourism, cultural activity. DataReportal estimates that Gabon had 1.87 million Internet users by the end of 2025, representing a 71.9% penetration rate, as well as 3.27 million active mobile connections, a figure to be taken with caution as one person may have multiple SIM cards. The digital landscape exists, but it does not erase the constraints.<\/p>\n<p>UNIVGA's position is simple: adopt, but not suffer. GSMA further emphasizes, on an African scale, a gap between mobile coverage and actual mobile Internet usage. A cloud solution must therefore be evaluated on its total cost, training, support, compliance, and ability to operate in hybrid contexts. A good hotel manager does not just ask which software to buy. They ask what data is circulating, who protects it, and how the customer maintains trust.<\/p>\n<\/aside>\n<h2>Sources<\/h2>\n<ol>\n<li><a href=\"https:\/\/www.shijigroup.com\/press-news\/shiji-announces-the-official-global-launch-of-meridian-experiences?utm_source=openai\">Shiji, official announcement on the global launch of Meridian Experiences<\/a><\/li>\n<li><a href=\"https:\/\/www.shijigroup.com\/meridian-experiences?utm_source=openai\">Shiji, Meridian Experiences product page<\/a><\/li>\n<li><a href=\"https:\/\/datareportal.com\/reports\/digital-2026-gabon?utm_source=openai\">DataReportal, Digital 2026: Gabon<\/a><\/li>\n<li><a href=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/mobile-economy\/africa-2025\/?utm_source=openai\">GSMA, The Mobile Economy Africa 2025<\/a><\/li>\n<li><a href=\"https:\/\/journal-officiel.ga\/20085-025-2023-\/?utm_source=openai\">Official Journal of the Gabonese Republic, law n\u00b0025\/2023<\/a><\/li>\n<\/ol>\n<aside class=\"veille-univga-encart\">\n<p class=\"veille-univga-encart__label\">Training at UNIVGA<\/p>\n<p>UNIVGA offers professional certifications in many fields. Browse the complete catalog of our schools and training programs to find the path that suits your project.<\/p>\n<p><a href=\"https:\/\/univga.org\/en\/our-training-courses\/\">Discover our training programs<\/a><\/aside>","protected":false},"excerpt":{"rendered":"<p>Shiji launches Meridian Experiences to unify rooms, leisure, spa, and payments. A useful advancement, provided that hotels retain control over the data.<\/p>","protected":false},"author":6945,"featured_media":164496,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1969],"tags":[2115,2051,2050,2116,2049],"offerexpiration":[],"class_list":["post-164495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-veille-technologique","tag-donnees-clients","tag-ecotourisme","tag-hotellerie","tag-technologie-hoteliere","tag-tourisme"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shiji lance Meridian Experiences : h\u00f4tels et donn\u00e9es clients<\/title>\n<meta name=\"description\" content=\"Shiji lance Meridian Experiences pour relier chambres, loisirs et paiements. 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