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About Course

The Operations Manager plays a crucial role in coordinating and optimizing processes within an organization. The Certified Operations Manager training at UNIVGA is designed to provide participants with a deep understanding of how to manage, improve, and optimize business operations. Learners will acquire essential skills in supply chain management, quality control, resource planning, and process analysis. By focusing on methodologies such as Lean, Six Sigma, and project management, the training prepares participants to tackle operational challenges with proven strategies, ensuring the efficiency and profitability of operations.

Participants in this training will be trained to become operational leaders capable of identifying and solving problems, improving productivity, and collaborating with various cross-functional teams. They will learn to use tools and techniques to analyze performance, assess risks, and implement continuous improvements, while considering the ethical and regulatory aspects of business operations. Skills in communication, leadership, and decision-making will also be enhanced, enabling managers to operate effectively in dynamic and complex environments.

The opportunities for graduates in operations management are vast. They can aspire to positions such as operations director, supply chain manager, process improvement consultant, operations analyst, among others. Whether in manufacturing, services, healthcare, or technology sectors, skills in operations management are highly valued, as they are essential to ensure that organizations operate smoothly, efficiently, and respond to the changing needs of the market.

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What Will You Learn?

  • Fundamentals of Operations
  • Supply Chain and Logistics
  • Lean and Six Sigma Methodologies
  • Project Management
  • Process Analysis
  • Quality Management
  • With the method, you learn 100% online, asynchronously, at your own pace (5–8 hours/week), supported by dedicated pedagogical guidance. The curriculum is built around real case studies from commercial banks, MFIs, and FinTech players in Central and West Africa, with practical projects (calculating PD–LGD–EAD, VaR, LCR/NSFR, stress tests, risk dashboards). Each module is strictly aligned with the Basel III / COBAC framework and local supervisory best practices, in order to transfer immediately applicable skills in agency, back-office, risk management, ALM, and compliance. Assessments combine technical quizzes, mini-projects with numerical data, and professional deliverables. At the end, you receive a certificate attesting to operational skills that are directly mobilizable by employers.
  • Resource Planning
  • Leadership and Team Management
  • Strategic and Operational Decision-Making
  • Ethical and Regulatory Aspects
  • Operational Technologies

Course Content

MODULE LIST

  • Introduction to Operations Management
    00:00
  • Fundamentals of Supply Chain
    00:00
  • Continuous Improvement Methodologies
    00:00
  • Project Management
    00:00
  • Process Analysis and Mapping
    00:00
  • Quality and Control
    00:00
  • Operational Risk Management
    00:00
  • Resources: Planning and Allocation
    00:00
  • Leadership and Team Management
    00:00
  • Strategic Decision-Making
    00:00
  • Ethical and Regulatory Considerations
    00:00
  • Technologies in Operations Management
    00:00
  • Final Project
    00:00

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