UNIVGA Group
Pre-registration

Modern Construction Site, Nzeng-Ayong. | bureau@univga.org | (+241) 77283418

Graduating

Archives of ISPA Polytechnic University - Page 9 of 9 - UNIVGA GROUP

The role of the Customer Service Professional has become more crucial than ever in the digital age, where every interaction counts. The Certified Customer Service Professional Training from UNIVGA aims to equip participants with the essential skills to provide exceptional customer service, fostering strong and lasting relationships with customers. This training addresses both technical and interpersonal skills, covering aspects ranging from the effective use of customer service tools and technologies to complaint management, empathetic communication, and problem-solving. Participants will also learn to recognize and respond to the diverse needs of customers in different contexts and industries, ensuring positive and constructive interactions at every stage. In addition to technical skills, particular emphasis is placed on developing personal qualities such as patience, active listening, and empathy. These skills are essential for truly understanding the needs and concerns of customers and for providing solutions that not only resolve issues but also enhance brand loyalty. The training also incorporates practical scenarios and simulations to ensure that participants are well-prepared to handle real situations, whether managing difficult complaints or delivering exceptional customer experiences during critical moments. The opportunities for those who complete this training are vast. Certified professionals can pursue roles such as customer service specialist, customer experience manager, account manager, technical support, and many other customer-focused positions across various sectors. Their expertise will be particularly valued in areas where customer loyalty is crucial, allowing them to play a key role in the growth and success of the business.

10 credits Commerce, Marketing, and Sales
Archives of ISPA Polytechnic University - Page 9 of 9 - UNIVGA GROUP
Total cost
550 USD

Description

The Certified Occupational Health and Safety Manager Training from UNIVGA is a comprehensive program dedicated to promoting health and safety in the workplace. It is a program aimed at developing the technical, legislative, and managerial skills necessary to implement occupational risk prevention policies. Through this training, you will learn to identify and assess potential risks related to professional activities, propose appropriate preventive measures, manage workplace incidents and accidents, and implement a genuine health and safety policy in compliance with current legislation. The program also emphasizes stress management and the promotion of well-being at work. Furthermore, it highlights the development of communication and leadership skills, which are essential for the success of a manager in this field. The career opportunities from this training are numerous and varied. As an Occupational Health and Safety Manager, you can join companies of all sectors and sizes, public organizations, specialized consulting firms, or work as an independent consultant. Among the positions you could hold are health and safety manager, risk prevention engineer, occupational health and safety consultant, or health mission officer. You may also be called upon to act as a trainer or advisor to companies wishing to implement or improve their health and safety policies. This training is therefore an excellent opportunity for anyone looking to actively contribute to creating a safe and healthy work environment. By taking responsibility for health and safety, you are choosing a rewarding career, both personally and professionally.

What you will learn

Customer Service Fundamentals
Effective Communication
Technologies and Tools
Complaint Management and Problem Resolution
Customer Psychology
Cross-Selling and Upselling Techniques
Cultural Diversity and Sensitivity
Ethics and Integrity
Stress Management and Resilience
Teamwork and Collaboration
Continuous Training and Professional Development
Introduction to Customer Service
Fundamentals of Communication
Technological Tools
Complaint Management and Problem Resolution
Customer Psychology
Sales and Customer Service
Cultural Adaptation
Ethics and Professionalism
Stress Management and Resilience Techniques
Teamwork and Interdepartmental Collaboration
Final Assessment

Admission Requirements

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Required Documents — Training

Admission file to be compiled

Required documents for all levels:

🎓 Copy of the Baccalaureate certificate or diploma
🪪 Copy of ID
📸 Recent ID photo
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File Verification & Validation

All documents transmitted will be subject to a Administrative review. Your file will be officially approved or rejected after examination. Payment of tuition fees for degree programs will only be made after your application has been approved.

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Document transmission

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Online - Pre-registration Form

Submit your documents directly through our secure online form.

📝 Pre-registration Form
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In person — UNIVGA Group Headquarters

Libreville, Nzeng-Ayong Neighborhood, Chantier Moderne — top floor, door on the right of the tiled building opposite Plaisance.

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Payment methods

Tuition fees can be paid in several ways:

📱 Mobile Money Online on this site On-site at headquarters 🌍 International transfer

To find out the precise payment details suitable for your situation, please contact UNIVGA administration directly.

Contact Administration
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Training start

Given the nature 100 % Digital courses generally begin 1 to 3 business days after payment confirmation. This time frame allows the administration to prepare your file and create your student account.

How is your training going?

Each lesson is structured in progressive steps. You must complete the 3 mandatory activities to unlock the next lesson.

Male teacher

Real human supervision

Online flexibility + guaranteed pedagogical presence

Our educational model combines total flexibility and rigorous academic supervision. You access content at your own pace, while benefiting from regular video conferences with your teachers.

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Course explanations

Live in-depth sessions with your mentors to clarify each concept.

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Interactive educational exchanges

Q&A with your teachers, adapted to your pace and difficulties.

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Supervised online homework

Supervised exams in real-time via video, under the conditions of a real exam.

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Upon your registration, an Custom academic calendar is communicated to you — guaranteeing serious follow-up and guided progress, without the constraints of continuous live classes.

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Lesson Unlock Rule

To access the next lesson, you must complete the 3 mandatory activities from the current lesson:

🔑 Key Points 🎯 Scenario 📝 Evaluation
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The Essentials of the Course

Course + Audio + PDF

The core of your training. Each lesson includes a structured written course, an audio course for immersive listening and a Downloadable PDF to revise at any time, even offline. The content is organized progressively with definitions, concrete examples, and practical illustrations.

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Case study

A practical case study is integrated into each lesson with an in-depth explanation section to anchor theory in real-world situations.

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Lesson FAQ

5 frequently asked questions answered at the bottom of each lesson to address the most common doubts about the subject matter.

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Preparation questions

Questions at the end of the lesson to deepen your own research or prepare for discussions with your academic advisor.

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Key Points

10 enrichments 🔓 Required

10 carefully selected points to deepen your understanding beyond the essentials of the course. They offer additional perspectives, practical applications, and hands-on advice. The validation of this tab is required to unlock the next lesson.

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Setting the Scene

Professional graded simulation 🔓 Required

You are placed in an interactive professional simulation. Real decisions are presented to you with immediate feedback and detailed correction. Your grade has been recorded and counts towards your academic progress. Validating this tab is mandatory to unlock the next lesson.

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Evaluation

20 varied questions quiz 🔓 Required

A 20-question quiz with varied formats (multiple choice, true/false, matching, practical case studies, etc.) to validate your mastery of the chapter. Instant results with detailed corrections. This grade counts towards your overall average. Validating this tab is mandatory to unlock the next lesson.

Frequently Asked Questions

Yes. The UNIVGA GROUP is registered with the National Agency for Investment Promotion of Gabon (ANPI-Gabon) and has all the legal registrations: NIF 370669-C, RCCM GA-LBV-01-2020-A10-01945 and CNSS 014-0205895-A. The institution is a professional training establishment recognized by the Gabonese state, authorized by the Ministry of National Education, Civic Instruction and Professional Training (authorization n° 000306/MENICFP/SG/DGFP/DFP). It issues training certificates. The UNIVGA GROUP prepares for the DTS in the relevant fields.

GROUPE UNIVGA issues training certificates, recognized by all its international partners. GROUPE UNIVGA prepares for the DTS in the relevant fields. Bachelor's and professional Master's degrees are diplomas issued by the École Supérieure de Gestion et d'Informatique (ESGI) and prepared with UNIVGA. Bachelor's and MBA degrees are diplomas jointly issued by the AEES and GROUPE UNIVGA.

CINVU (COMSTECH Inter-Islamic Network on Virtual Universities) is a cooperation network among virtual universities. GROUPE UNIVGA has been a member since 2019 (identifier CINVU11GA2019I1156) and sits on its executive committee. This is a membership in a network, not an accreditation of the programs.

The headquarters of the UNIVGA GROUP is located in Libreville, Gabon — Nzeng-Ayong neighborhood, Chantier Moderne, top floor, door on the right of the tiled building opposite Plaisance. Although our teaching is 100% online, we have a physical presence for welcoming students, receiving enrollment documents, and processing tuition payments.

GROUPE UNIVGA is the official and administrative name of the institution, the one that appears on all legal documents, registrations, and ministerial authorizations. «Université Virtuelle du Gabon» (or UNIVGA) is the trade name adopted to reflect the institution’s fully digital nature and to make it easier for the public to identify it. It is therefore the same entity: the administrative name is GROUPE UNIVGA, and the commonly used name is Virtual University of Gabon.

Each lesson is structured in several progressive steps. You begin with the Course Essentials (written text + audio + downloadable PDF), which includes a case study explained in detail, a FAQ, and preparation questions. Then, you complete 3 mandatory activities: Key Points (10 enrichments), Role Play (professional decision simulation), and Assessment (timed quiz). All 3 activities must be completed to unlock the next lesson.

Yes. Each lesson includes an audio course that you can listen to at any time, as well as a downloadable PDF containing all of the written content of the lesson. This allows you to review offline, on the go, or without internet access. The audio content is particularly popular with students who want to learn while mobile.

Each lesson includes a practical case study directly integrated into the course content. It is accompanied by an in-depth explanation section to help you understand how theory applies in a real-world situation. These cases are drawn from actual professional contexts (African and international) and allow you to ground your learning in practice from the very first reading.

The preparation questions at the end of each lesson serve a dual purpose. First, they allow you to deepen your understanding of the course through your own research and personal reflection. Second, for students pursuing a degree, they serve to prepare you for discussions during your videoconferenced course explanation sessions with your academic advisor. By working on them in advance, you will get the most out of each session.

Yes, all mandatory activities (Key Points, Role-Playing, Evaluation) are automatically graded by the platform. You get immediate feedback on your answers with your score and mastery level. This allows you to quickly identify your weaknesses and review the necessary concepts before continuing your progress.

The progressive unlocking system ensures that each student truly grasps the concepts before moving on. The 3 mandatory activities (Key Points, Scenario, and Assessment) verify different skills: comprehension, decision-making, and recall. This rigorous pedagogical model ensures the quality of the course and the value of your training.

For a degree program, you must provide at least: a copy of your Baccalaureate certificate or diploma, a copy of your identity document, and a recent passport photo. Depending on your level of enrollment (Professional Bachelor / Bachelor: proof of Bac; Master: Bac+3 degree; MBA: Bac+3 or Bac+4), additional documents will be required. A student in a bachelor's program can apply for the MBA. A student already holding a master's degree can also reapply. The official duration of the MBA is 12 months. Payment of tuition fees is only made after your file is validated by the administration.

You have two options. You can submit your documents directly online via the pre-registration form at univga.org/preinscription/, or visit the UNIVGA Group headquarters in person in Libreville, Nzeng-Ayong neighborhood, Chantier Moderne (top floor, door on the right of the tiled building opposite Plaisance). In both cases, your documents will be verified before official validation.

UNIVGA accepts several payment methods: Mobile Money, online directly on the website, in person at the Libreville headquarters, or by international transfer. To get the exact details for your payment method, please contact UNIVGA administration directly via the "Contact Us" tab on this page.

Thanks to the institution’s fully digital system, courses typically begin within 1 to 3 business days after your payment is confirmed. This short turnaround time allows the administration to finalize your enrollment, create your student account, and set up your access to the platform with all your courses.

Videoconference sessions are video sessions scheduled according to your personalized academic calendar. They include in-depth explanations of the courses by your educational supervisors, interactive Q&A exchanges tailored to your difficulties, as well as monitored assignments in real-time. Connection links are sent to you by email before each session. This calendar is provided to you upon registration.

Monitored assignments take place via video, under the conditions of a real exam. You complete them within a set time, with the camera on, under the supervision of your educational supervisor. These assessments are scheduled in advance in your academic calendar and complement the platform's automated evaluations to ensure maximum academic rigor.

Once your registration is validated, you will receive a personalized academic calendar. It organizes your curriculum by defining the course periods, video conferencing session dates, supervised assignments, and, where applicable, the defense. This calendar ensures a serious follow-up and guided progress, while allowing you the flexibility of online learning—without the constraints of constant live classes.

Yes, enrollment is open year-round thanks to UNIVGA's digital format. Your personalized academic calendar is established from your effective enrollment date, allowing you to start at any time. Each student thus follows an individualized path, independent of others.

Online admission

This training is graduating Your application is being reviewed by our admissions committee before validation and access to the payment platform.

📋 4-Step Procedure

  1. Fill out your pre-registration form below (approx. 5 min).
  2. Our committee is reviewing your application under 72 business hours.
  3. If accepted, you will receive your by email Admission certificate and the link for payment of registration fees.
  4. You pay your fees and immediately access your training space.

👤 Identity

📞 Contact

Academic background

Current situation

🎯 Motivation

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💬 Message to Administration Optional

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