General Conditions of sale

Registration & payment

The rules of your registration

Last updated : August 22, 2026

These general conditions of sale (hereinafter "CGV") govern the sale of training and educational services by the UNIVGA GROUP. They apply to any natural or legal person placing an order on univga.org, whether the funding is individual, family, employer, or institutional. They form, along with the training sheet, the order regulations, and, if applicable, a training agreement, a contractual set.

1. Definitions

• « UNIVGA », « We » : the GROUPE UNIVGA, Virtual University of Gabon, provider.
• « Learner », « You » : any person who registers or on behalf of whom a training is ordered.
• « Site » : univga.org and associated spaces (campus, account, library, applications).
• « Platform » : the digital campus allowing access to courses, assessments, and university services.
• « Service » : the training and services described in Article 4.
• « Training sheet » : the page or document describing the program, duration, price, and terms.
• « Registration » : the act by which UNIVGA confirms access to the Service after file submission and, if applicable, payment.
• « Financier » : the Learner themselves, their employer, a relative, or an organization that pays all or part of the fees.

2. Presentation of the provider

The Service is provided by the GROUPE UNIVGA, Virtual University of Gabon, located at Nzeng-Ayong, Chantier Moderne, BP 3349, Libreville — Gabon (NIF 370669-C · RCCM GA-LBV-01-2020-A10-01945 · authorization no. 000306/MENICFP/SG/DGFP/DFP).

Contact : bureau@univga.org · +241 77 28 34 18 · Monday – Friday, 8:00 AM – 5:00 PM (Libreville time).

3. Purpose

These General Terms and Conditions determine the conditions under which UNIVGA sells and delivers 100% online training (professional certificates, licenses, bachelor's, master's, MBA, manuals, and associated services) to a Learner or a Financier. They are enforceable upon validation of a pre-registration, a cart, or a payment. The Platform terms of use govern the use of the campus; they complement these General Terms and Conditions without replacing them.

4. Description of the service

The Service is described in the Training sheet. Depending on the courses, it may include, indivisibly:

4.1 Courses and resources

Digital content (lessons, readings, videos, manuals, case studies), accessible 24 h/24 via the Platform, and, if applicable, video conferencing sessions.

4.2 Assessments

Quizzes, assignments, projects, theses, oral exams or tests, according to the schedule and the academic regulations applicable to the program.

4.3 Support

Guidance from teachers and the academic office, internal messaging, responses to educational questions in designated areas. Each student up to date with their fees can benefit, according to published terms, from explanations via video conferencing; additional hours may incur charges.

4.4 University Services

Access to the campus, the digital library, messaging, and, depending on the offerings, associated tools (virtual classes, laboratories, certificates).

4.5 Certificates and Attestations

Depending on the programs, UNIVGA issues a certificate, a training completion attestation, or a diploma, either independently or as part of a partnership. The nature of the title is indicated on the Sheet. Obtaining it is never automatic: it requires meeting prerequisites, assessments, and financial obligations.

Any prerequisites (level of education, documents, experience) are mentioned before ordering. Conditional admission may be offered pending documents; the absence of these documents may prevent registration for an exam or the issuance of the title, without granting a right to a full refund.

5. Formation of the Contract

The contract is formed when UNIVGA confirms the Registration, after receiving the requested information and, if applicable, the payment of the due fees (or the agreement of a Financier). UNIVGA may refuse, suspend, or cancel a registration in case of inaccurate information, missing documents, fraud, non-payment, or reached capacity.

You guarantee the accuracy of the information provided (identity, contact details, program). Any falsification may result in the cancellation of the registration, without prejudice to other disciplinary or legal measures.

6. Duration and Access

The pedagogical duration (semesters, modules, deadlines) is indicated on the Sheet. Access to the Platform is open for the validated registration period, subject to the payment of due fees. Unless otherwise stated, access is not transferable to a third party.

The Service is delivered remotely. No physical delivery is due, unless expressly stated (for example, a downloadable digital support). Access timelines begin from the confirmation of Registration.

7. Price

Prices are indicated on the Sheet, in CFA francs (FCFA) or, if applicable, in another displayed currency. They may distinguish registration fees, tuition, manuals, catch-up sessions, or options. Any promotional offer is time-limited and subject to published conditions.

The applicable price is the one displayed at the time of ordering. UNIVGA may modify its rates for the future; a registration already confirmed is not affected, except for a new option requested by the Learner.

8. Payment

Payment can be made, depending on current availability, by:

• Mobile Money in Gabon (Airtel Money, Moov Money) via PVit ;
• Mobile Money in other African countries via PawaPay ;
• international credit card via Stripe ;
• PayPal ;
• Western Union or MoneyGram transfers ;
• payment at the Libreville office, by appointment.

Card data is not stored on UNIVGA servers. A receipt or confirmation is sent after payment. A payment schedule may be proposed; each installment becomes due on the agreed date. Any bank or operator fees that may be applied by your institution remain your responsibility.

Access to the campus, exams, and the issuance of official documents may be conditioned on the regularity of payments.

9. Late Payments and Defaults

In case of an unpaid deadline, UNIVGA invites you to regularize the situation with the studies office. Without regularization within a reasonable time after a reminder, UNIVGA may suspend access to the Platform, refuse registration for exams, or withhold official documents, without renouncing the recovery of the amounts due.

Any invoice dispute must be submitted in writing within 15 days of issuance, specifying the payment reference. bureau@univga.org 10. Withdrawal, cancellation, and refund

UNIVGA does not automatically apply the withdrawal period provided for by French consumer law. Unless a more favorable mention is made on a Fact Sheet or a specific agreement, the following policy applies: a downloaded digital manual or a fully executed service does not entitle to a refund; within 30 days, with the elements allowing identification of the file;

If you reside in a state that recognizes a more protective right of withdrawal for distance contracts, you may state this in writing. UNIVGA will examine the request in light of the applicable law to your situation. Failing an exam, non-attendance, or a change in personal orientation does not, by itself, constitute grounds for a full refund.

• in case of voluntary withdrawal or exclusion, only the fees corresponding to the uncompleted period may be refunded, on a pro-rata basis ;
• Registration fees and non-tuition annual fees are non-refundable ;
• 11. Obligations of the parties
• Any request must be made in writing to bureau@univga.org UNIVGA commits to providing the described content and services, access to the campus, and support according to the published terms. The Learner commits to following the training in good faith, respecting academic rules (including the regulated use of artificial intelligence), not sharing their account, providing the requested documents, and settling the amounts due.
• UNIVGA strives to process the request within 45 days.

The Learner has suitable equipment and an internet connection. UNIVGA is not responsible for interruptions related to the Learner's equipment, local network, or a third-party operator.

12. Exams and qualifications

Access to exams requires up-to-date registration and adherence to the schedule. A free resit may be offered per module according to the academic regulations; a subsequent session may be chargeable. Any fraud results in the cancellation of the test and sanctions that may lead to exclusion, without refund.

A result dispute must be submitted in writing within 7 days of publication. A commission will rule within a reasonable time, generally within 15 days.

13. Intellectual property

The contents of the Service are granted for personal and educational use during the access period. Any reproduction, resale, public sharing, or automated extraction is prohibited. The work submitted by the Learner may be retained for evaluation, academic proof, and legal archiving purposes.

14. Liability

UNIVGA implements reasonable means to ensure the availability of the Platform. It cannot be held responsible for interruptions due to maintenance, hosting, networks, force majeure, or non-compliant use. To the extent permitted by law, UNIVGA's liability is limited to the amount actually paid for the service concerned in the last twelve months.

UNIVGA does not guarantee employment results, automatic equivalence of a qualification in a third country, or admission to a partner institution, unless a separate written commitment is made.

15. Force majeure

Events that are unpredictable, irresistible, and external making the execution of the Service impossible (disaster, widespread outage, authority decision, major conflict, critical infrastructure failure) are considered force majeure. Obligations are suspended during the event. If it lasts beyond 60 days, either party may terminate the contract in writing, without compensation other than the processing of amounts corresponding to undelivered services.

16. Personal data

The data collected for the execution of the contract (identity, file, payment, schooling) are processed in accordance with the page.

Acceptance of these GTC does not constitute consent for processing that requires it (for example, the newsletter).

17. Modification of the GTC

UNIVGA may modify these GTC for the future, in order to take into account the evolution of the offer, technology, or law. The version applicable to an order is the one published on the Site on the day of that order. Ongoing registrations remain governed by the GTC accepted at the time of Registration, unless mandatory provisions or agreement of the parties. Privacy policy18. Applicable law and disputes

These GTC are governed by Gabonese law, notably law n° 025/2021 on electronic transactions. In case of a dispute, the parties first seek an amicable solution with the studies office. Failing agreement, the competent courts of Libreville are seized, subject to any mandatory rules that may apply to the consumer Learner.

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18. Droit applicable et litiges

Les présentes CGV sont régies par le droit gabonais, notamment la loi n° 025/2021 sur les transactions électroniques. En cas de différend, les parties recherchent d’abord une solution amiable auprès du bureau des études (bureau@univga.org). À défaut d’accord, les juridictions compétentes de Libreville sont saisies, sous réserve des règles impératives éventuellement applicables à l’Apprenant consommateur.