Automatic credit scoring: excluded clients and reputation at stake

Artificial Intelligence

~15 Minutes

Libreville, humid morning. You are Amélie Ondo, AI project manager at MFB Gabon, a microfinance institution known for supporting small businesses in the country. For the past three months, the bank has been using an automatic scoring model developed to speed up credit decisions. This morning, the branch director in Port-Gentil calls you, agitated: several clients, especially fishermen and artisans, are being denied loans that they previously obtained easily. A trader, Madeleine Moussavou, posts a viral video showing her rejection and accusing the algorithm of “not understanding our way of working.” The communication department is pressing you for a response, the IT department demands a report, and the local regulator has already requested informal clarifications. You have one week to calm the situation, identify the cause, and propose a sustainable solution without jeopardizing daily operations or the bank's image.

The interactive simulation will start in full-screen mode.

Automatic credit scoring: excluded clients and reputation at stake

Cookies and Privacy

Set cookies

Professional Certificate in Spirituality, Saints, and Mystical Traditions

Shopping cart