On October 27, 2026, Shiji announced from Berlin the global launch of Meridian Experiences, a cloud solution, meaning hosted online, aimed at hotels and resorts. It is used to manage off-room activities: spa, golf, wellness, excursions, rentals, leisure, and payments related to the stay.
The issue goes beyond IT comfort. When a hotel connects room, restaurant, nature outing, transfer, and payment to a single customer profile, it improves service but also concentrates sensitive data. In Libreville, for a lodging manager or a receptive agency, one question becomes central: who retains control over the entire stay?
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What is it, concretely?
For a student in hotel management, the topic resembles a business that stops tracking its sales in several separate notebooks. Previously, a hotel might have the room in one software, the massage in another, the excursion in a spreadsheet, and then the payment in a separate cash register. With Meridian Experiences, Shiji aims to connect these elements to a single customer journey: booking, schedule, available resource, payment, commission, and service preference.
What changes is not just the tool. The hotel thinks of itself as a platform for experiences, not just as a seller of overnight stays. Shiji's product page highlights 49 countries and more, 14 languages, and 24 years of customer service. These are internal company data, useful for situating the offer, but should not be confused with an independent audit.
Concrete case: what to do and what not to do
Questions to Ask Before Acting
- When the hotel connects rooms, spa, dining, excursions, and payments, who becomes responsible for the quality, confidentiality, and commercial use of stay data?
- Are the data necessary for service, such as booking, payment, and schedule, separated from optional marketing data?
- What system prevails if the reception, restaurant, excursion, and accounting display different information?
- Do guides, drivers, spas, or partner agencies have written rules regarding access to customer data?
- Does the customer simply understand what data is collected, why, and for how long?
- What happens if the Internet connection drops during an arrival, a field outing, or a payment?
- Were the teams trained before the launch, or only informed after the software purchase?
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